NWG Academy is a specialist company based in London and is owned by NWG.
Definitions
“Booking Form” means the form relating to the online booking or re-booking of the Participant for a Term as set out at the booking stage of the website
“Carer” means the person who brings / collects the Participant to the class and who is responsible for their welfare
“Class(es)” means a NWG Academy class described on the Booking Form
“Coach” means the individual engaged by NWG Academy to teach Classes. Whilst every effort will be taken to maintain the consistency of the Coaches during the Term, NWG Academy retains the right to change the coaching staff where/when necessary
“Fees” means the value chargeable including VAT to attend Classes for the period, as specified on the Booking Form
“Parent” means a parent or legal guardian of the Participant who will be responsible for the payment of the Fees and who is the contracting party to this contract and who shall (if the Carer is not the Parent) be responsible for compliance with these Terms & Conditions by the Carer
“Participant” means the person who is attending or who is booked on to a NWG Academy Class whose details are specified by the Parent or Carer on the Booking Form
“Premises” means the premises where the Classes take place
“NWG Academy” or NWG Academy Ltd, as named on the Booking Form, the company with whom you have entered into this contract in respect of the provision of classes or clothing.
“Term” means the agreed dates on the Booking Form and as described under “view classes” on the Website.
“Terms & Conditions” means the terms and conditions set out in this document and any special terms and conditions agreed in writing by NWG Academy Ltd and the Parent or Legal Guardian.
“Website” means the website at www.nwga.co.uk
Acceptance
All agreements and issues relating to the teaching of the Classes by NWG Academy to the Participant and the ongoing communication with coaches, office staff and NWG Academy head office are subject to the Terms & Conditions to the exclusion of all others.
No variation or addition to the Terms & Conditions shall be binding unless agreed in writing by NWG Academy and the Parent.
These Terms & Conditions shall be deemed to be accepted by the Parent and the Carer once the box is ticked on the Booking Form and confirmation of payment of Fees has been received by NWG Academy.
NWG Academy may cancel this contract at any time before the Participant commences a Term, for any reason whatsoever. NWG Academy shall not be responsible for any loss or damage whatsoever arising from such cancellation but will refund Fees paid for the remaining Classes in the Term.
In the event that a class needs to be cancelled due to school/religious holidays, school closure or poor weather, NWG Academy will endeavour to provide a replacement class. No alternative financial refund is available.
Bookings for all classes are NON-TRANSFERABLE. A registered and booked participant’s place in a class cannot be offered to another child whether they are registered with NWG Academy or not.
Confidentiality
By agreeing to these Terms & Conditions the Parent and/or Carer agrees not to share any aspects of NWG Academy’s programme with a third party who may be involved in a business that operates in the same market as NWG Academy Ltd. The Parent and/or Carer will not be involved directly or indirectly with such a company.
The Parent and/or Carer will not take, replicate or use any of NWG Academy’s material directly or indirectly for his/her own use or for use by any third party.
During any NWG Academy classes and during Parent Watching week, no images and recordings of any child (except your own) should be shared or uploaded to the internet.
Parent/Carer Obligation
The Parent warrants that the information provided on the Booking Form is accurate and up to date in all respects at the point of booking. Any changes will be sent by the Parent and/or Carer to NWG Academy immediately.
It is the Parent and/or Carer’s responsibility to inform NWG Academy of any special medical conditions at the point of booking. This includes behavioural disorders.
The Participant and/or Parent and/or Carer must not attend any Class whilst suffering from any contagious disease or anything similar thereto.
Immediately before and after all classes, the Parent and/or Carer agrees and accepts the sole responsibility, general conduct and care for the Participant whilst on the Premises.
NWG Academy requires the Parent or Carer to leave the premises whilst their child attends our class (with exception for serious medical conditions) and to collect them on time at the end of the class.
Arriving Late: If parents/carers arrive more than 5 minutes late to collect their child after their booked session has finished, they will be charged for the coaches extra waiting time at a rate of £5 per 5 minutes or part thereof.
NWG Academy shall have the sole right to exclude the Participant and/or Parent and/or Carer either permanently or for such period as NWG Academy shall (in its entire discretion) determine if deemed necessary for the safety and well-being of other participants or parents or carers.
Should a child require additional support in a class, including for their own or other’s safety, NWG Academy will contact the parent to ensure a parent/ carer provides the necessary support in class.
Participants not adequately toilet-trained are not accepted in any of our classes.
All Squad participants – Mini, Pre-Intermediate, Intermediate, Pre-Advanced and Advanced selected gymnasts must be members of British Gymnastics.
Limitation of Liability
The Parent and/or Carer agrees that any claim made against NWG Academy will be made in writing within 30 days of the incident taking place and failure to report in writing within this time will negate any such claim.
The maximum aggregate liability for NWG Academy to the Participant, Parent and/or Carer will not exceed the Fees.
Neither NWG Academy nor any Coach, coach’s assistant, any employee, agent or other representative accepts responsibility in respect of loss, damage or expense incurred by a Participant, Parent and/or Carer arising directly or indirectly or in any way connected with the attendance of the Participant, Parent and/or Carer at Classes (or any Class) or any other act or omission on the part of NWG Academy, its Coaches, coaches assistants, employees, agents and/or representatives.
All warranties and conditions whether implied by statute or otherwise are excluded from this contract provided that nothing in this contract shall restrict or exclude liability for death or personal injury caused by the negligence of NWG Academy, its coaches, coaching assistants, employees, agents and/or representatives or affects the statutory rights of the parent or Participant.
Children attending a waiting class run by another firm or the school before or after our classes are the responsibility of the providers of the waiting class and are not the responsibility of NWG Academy.
Fees, Payment & Cancellation
The Parent shall pay the Fees inclusive of VAT for the Term or part of term to NWG Academy prior to the Participant commencing classes.
Consumers have the right to withdraw from this transaction under the provision of a 7-day cooling-off period starting from when the booking is made. Where the customer cancels a class within the 7-day cooling off period where classes have already started; the customer will be charged for classes that took place before the cancellation notice was received.
Admin Fee. NWG Academy charges a £10 termly admin fee. This is to cover our administrative costs, customer support, insurance cover, gymnast’s badges/certificates, cleaning products and First Aid Training.
Changing sessions or cancelling a session: If you have booked for one of our classes but would prefer to change to another NWG Academy class running during the same term there is a £20 + VAT admin charge.
The ‘Priority booking period’ is for children already attending that particular class. If someone has booked a class or queue jumped NWG Academy retains the right to cancel their booking.
If a class has been booked as part of the term, and the participant is unable to attend, NWG Academy will not refund or offer an alternative session.
Please note that refunds to childcare voucher providers incur an additional £15 admin cost due to the complex / time consuming nature of this exercise.
Due to current tax laws, childcare voucher payments can only be returned directly to the childcare voucher provider and cannot be transferred to the payee’s personal account.
Edenred Vouchers cannot be refunded back to Edenred, so any monies paid and not used will be held on credit by NWG Academy for future bookings.
NWG Academy may carry out periodic fee reviews and adjust class prices as required. NWG Academy retains the right to increase class prices to reflect factors such as inflation, rising costs and to ensure the quality of our services. Any price increase would occur at the beginning of a term.
General
By agreeing to these terms and conditions the Parent consents to the following
PRIVACY POLICY
NWG Academy does not store nor intend to store any financial details (credit or debit card numbers).
The Parent shall indemnify and keep indemnified NWG Academy against all loss (including loss of profit), liability, cost and expenses which NWG Academy may incur directly or indirectly as a consequence of any action or inaction of the Parent, Carer and/or Participant.
Any deliveries to be sent by either party to the other shall be sent by pre-paid recorded delivery or hand delivered to the address of the relevant party and shall be deemed to have been received by the addressee within 48 hours of posting or immediately if hand delivered.
The failure by either party to enforce at any time or for any period any one or more of the obligations arising under this contract shall not be a waiver of them or of the right at any time subsequently to enforce any or all of such obligations.
These terms and conditions constitute the entire agreement between the parties hereto and supersedes prior agreements and understandings between the parties.
This contract shall be governed by the laws of England and Northern Ireland.
Complaints
If you have cause to complain about our service, please speak to the senior teacher concerned. If you feel you have not had a satisfactory outcome, please contact admin@nwga.co.uk and put your complaint in writing. We will follow up the points raised and give you an update on any action taken within 10 working days. If you are not satisfied with the response, please put your complaint in writing to the Welfare Officer and post it to
NWG Academy, 30A Bounds Green Road, London N11 2QH.
